FREQUENTLY ASKED QUESTIONS

ORDERING

• What should I do if I haven't received my order confirmation?

  If you haven’t received your order confirmation within a few minutes of completing your purchase, please check your spam or junk folder – sometimes it ends up there by mistake.

  Still nothing? Feel free to contact us at contact@rowico.com, and we’ll be happy to help you.

• Can I change or cancel my order after it has been placed?

  Yes, you can change or cancel your order before it has been shipped. To ensure we can handle your request in time, you must contact us at contact@rowico.com and ask if the order is still open for adjustments. We work with short processing times, so sometimes, even if you contact us the same day, it may be too late for adjustments.

  Unfortunately, we cannot make any changes if the order has already been shipped. However, you can use your right of withdrawal and return the item after receipt.

• What payment options do you offer?

  When you shop here at Rowicohome.com, the payment is handled via Klarna. You can choose between the payment methods displayed at checkout when you are about to complete your order.

• Are all products on the website always in stock?

  No, some products may temporarily be out of stock. On the product pages, you can see the current stock status and the week we expect the product to be available again.

  It is possible to order a product even if it's not in stock – we will ship it as soon as it is back in stock.

• Can I choose a specific delivery date?

  Unfortunately, you can’t select a specific delivery date when placing your order. Your order will be delivered within the estimated time frame shown at checkout, subject to possible delays.

  If you prefer a later delivery, please go ahead and place your order, then contact us at contact@rowico.com no later than 8:00 AM the following working day, and we’ll be happy to help you.

• Can customer service help me place an order over the phone?

  No, unfortunately, our customer service cannot place orders for you. All purchases must be made here via our website Rowicohome.com as the payment is handled through Klarna. Alternatively, you can purchase our products through one of our retailers.

• Can I place an order as a business on your website?

  No, unfortunately it is not possible to place a business order on our website. We recommend reaching out to one of our retailers.