CHANGED YOUR MIND OR RECEIVED A DAMAGED ITEM?

COMPLAINTS AND RETURNS

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You have the right to withdraw from this contract within fourteen (14) days from the day you receive your order.

To exercise your right of withdrawal:

1. Notify us within 14 days by completing our withdrawal form or by using the standard form provided by the relevant consumer authority.
2. Return the goods within 14 days from the date you notified us, in their original packaging, unused and in unchanged condition.
3. For goods returnable via parcel service, you bear the direct return cost of €29 (DKK 195 in Denmark). For goods not returnable via parcel service (freight goods), we will arrange collection. The return cost in such cases is €89 (DKK 595 in Denmark, €99 in Austria).
   
   

We will refund all payments received from you, including standard delivery costs (excluding any extra costs due to your choice of a delivery method other than our standard option), within 14 days from the day we are informed of your decision to withdraw. We may wait with the refund until we have received the goods or you have provided proof that they have been returned, whichever comes first.

If you withdraw from your purchase, we will refund all payments, including standard delivery costs, within 14 days of being informed of your decision. We may wait to issue the refund until we have received the returned goods or proof of return.

Refunds are made via Klarna using the same payment method as the original transaction.

All our products are covered by a two-year complaint period in accordance with consumer protection laws. This means you have the right to file a complaint if a product:

• Has an original defect – a fault that was present at the time of delivery.
• Does not correspond to what was agreed at the time of purchase.
• Otherwise fails to meet the requirements set out in the law.

Complaints must be submitted within a reasonable time after discovering the issue. If your complaint is approved, we will cover the return shipping cost and resolve the issue through repair, replacement, or a price reduction.

Please note that our furniture is intended for indoor use in private homes only. It is not tested or approved for use in public or commercial environments.

The right to complain applies only to original defects – that is, issues that were present in the product at the time of delivery. It does not cover damages or faults resulting from normal wear and tear, improper use, accidents, insufficient maintenance, or any alterations or modifications made by the customer after purchase.

This means, for example, that scratches, stains, or other signs of wear from regular use, or damage caused by not following the care instructions, do not qualify for a complaint.

Many of our products are made from wood – a living natural material. As such, natural variations such as knots, grain patterns, or colour shifts may occur. These features are not considered defects and do not qualify for a complaint.

When you receive a delivery/pick up a package, the goods must always be checked for transport damage before signing the delivery note. Visible damage or missing packages must be reported directly on the delivery note before signing. Then receive the goods and report the damage in the transport damage form. 

Hidden damages must be reported to Rowico Home within 7 days of receipt.

1. Photograph the damage, both the packaging and the damaged item.
2. Fill in our transport damage form.
3. We will contact you with instructions on how to handle the damage.
   
   

Upon approved complaint, we will send you a return shipping label. You then book the pickup of the item yourself. If we do not require the item to be returned, you may keep it at no cost.

If a product needs to be replaced, this will be done with an equivalent model. If the product is no longer available, you are entitled to a refund.

In the case of an approved complaint, Rowico Home always covers the cost of shipping a new item free of charge.