PRIVACY POLICY 

Purpose

Processing performed

Categories of Personal Data

To manage customer orders and purchases. 

·  Order management in our business system and in our e-commerce platform.

·  Transfer of Personal Data to our retailers who handle your order and purchase.

·  Delivery management (including contact with suppliers and various actors in the logistics chain).

·  Identification and age verification.

·  Payment handling in collaboration with our payment service provider.

·  Name.

·  Personal identification number.

·  Contact details (phone number, email address, etc.).

·  Address.

·  Purchase information (order history, etc.).

Legal basis: Fulfillment of contract. Our processing of Personal Data for this purpose is necessary for us to fulfill our obligations under the purchase agreement.

Storage period: Until the order or purchase is completed (including delivery and payment).

Purpose

Processing performed

Categories of Personal Data

To manage customer service matters.

·  Communication and response to inquiries to our customer service.

·  Identification of you if you are a customer with us.

·  Handling of complaints, returns, or warranty matters.

·  Name.

·  Personal identification number.

·  Contact details (phone number, email address, etc.).

·  Address.

·  Purchase information (order history, etc.).

·  Technical information about your device.

·  Your correspondence.

Legal basis: Legitimate interest. The processing of Personal Data for this purpose is necessary for our customer service to handle inquiries and respond to questions received.

Storage period: For a period of 36 months and some time thereafter due to any warranty period or until a started complaint or warranty matter has been concluded.

Purpose

Processing performed

Categories of Personal Data

To develop and improve our Services and products. 

·  Customization of the Service to become more user-friendly and highlight features frequently used by customers.

·  Preparation of materials to improve our order management, logistics flows, and other parts of the distribution chain.

·  Preparation of materials to develop and improve our range.

·  Collecting reviews from our customers and users of the Service to develop and improve our range.

·  Name.

·  Contact details (phone number, email address, etc.).

·  Address.

·  Purchase information (order history, etc.).

·  Age

·  Gender

·  Delivery location

·  Feedback and other correspondence regarding the Service and our range

·  Purchase and user-generated data (e.g., click and visit history)

·  Technical data regarding which devices are used and their settings (e.g., IP address, browser version, language settings, etc.)

·  User behavior (e.g., interactions with the Service, purchase history, etc.)

Legal basis: Legitimate interest. The processing of Personal Data for this purpose is necessary for us to measure the traffic on our Services and to improve and develop our Services and products.

Storage period: For a period necessary to fulfill the purpose, but no more than 36 months.

Purpose

Processing performed

Categories of Personal Data

To prevent and investigate misuse of our Services. 

·  Prevention and investigation of potential fraud or other suspected or confirmed legal violations.

·  Prevention of actions that are prohibited according to our General Terms.

·  Handling of malicious attempts to damage our IT environment.

·  Name

·  Personal identification number

·  Contact details (phone number, email address, etc.)

·  Address

·  Purchase information (order history, etc.)

·  User information for purchases in logged-in mode

Legal basis: Our legitimate interest in counteracting and preventing misuse of our Services.

Storage period: For a period until the crime is investigated and any legal actions have been taken.

Purpose

Processing performed

Categories of Personal Data

To market our services and products.

·  Collection of email addresses via our email service provider.

·  Sending newsletters and other personal communication for marketing purposes.

·  Identification and age verification.

·  Transfer of information to partners to offer relevant marketing.

·  Name

·  Personal identification number

·  Contact details (phone number, email address, etc.)

·  Address

·  Purchase information (order history, etc.)

Legal basis: Legitimate interest. The processing of Personal Data for this purpose is necessary for us to market our Services and products and provide you with various offers.

Storage period: Until the purchase is completed (including delivery and payment). Thereafter, the personal data is processed for 24 months after you have subscribed to a newsletter or purchased from us. You will receive a request every two years if you want to continue receiving our mailings, where you can easily decline such continued processing.

Your right to object to processing: We value your privacy and you can object to our processing at any time by clicking "unsubscribe" in our mailings.

Purpose

Processing performed

Categories of Personal Data

To manage Rowico's legal obligations.  

·  Necessary handling to fulfill legal obligations (e.g., according to the Accounting Act, Money Laundering Act, Product Liability Act, Product Safety Act, Distance Contracts Act, Consumer Purchase Act, etc.)

·  Contact with authorities to exchange information when required by law.

·  Name

·  Personal identification number

·  Contact details (phone number, email address, etc.)

·  Address

·  Purchase information (order history, etc.)

·  User information for purchases in logged-in mode

Legal basis: Legal obligation. The processing of Personal Data for this purpose is necessary for us to fulfill our legal obligations.

Storage period: For the time necessary according to the legal obligation in question, including processing the data for a period of seven years from the day they were recorded according to the Accounting Act.