FOR RETAILERS

COMPLAINTS & TRANSPORT DAMAGES

COMPLAINTS & TRANSPORT DAMAGES FOR RETAILERS

Here, you will find information on how you, as a retailer, handle complaints and transport damages. Please fill in the form below for correct and prompt handling.

FOR COMPLAINTS – DO THIS:

• Photograph the damage.
  Take pictures of the damage, the entire piece of furniture, and the product label. 
• Fill in the form below.
  Provide accurate and detailed information and attach pictures.
• We will get back to you.
  Once we have received your report, we will respond with the next steps.
  
  

IN CASE OF TRANSPORT DAMAGE – DO THIS:

• Check the goods upon delivery.
  Always inspect the shipment immediately upon receipt.
• If damage is discovered – report it immediately to the driver.
  Ensure that the driver notes the damage on the consignment note, including the article number of the damaged item.
• Photograph the damage.
  Take pictures of both the packaging and the damaged product.
• Fill in the form below immediately.
  Attach photos, the signed consignment note, and the invoice related to the delivery. Also specify the location where the transport damage was discovered. 
• We will get back to you.
  Once we have received your report, we will follow up with the next steps.

Note: Hidden transport damages must be reported to Rowico Home no later than 30 days after receiving the delivery.