What should I do if I haven't received my order confirmation?

If you haven’t received your order confirmation within a few minutes of completing your purchase, please check your spam or junk folder – sometimes it ends up there by mistake. Still nothing? Feel free to contact our Customer Service , and we’ll be happy to help you.

Where is my order / tracking link?

You'll find a tracking link in your order confirmation. The tracking number becomes active once your order leaves our warehouse and can then be used on the carrier’s website. Please note that it may take up to 48 hours (Monday–Friday) after placing your order for the tracking number to become active.

How long is the delivery time?

The delivery time depends on the product and delivery method. At checkout, you will see: Estimated delivery time for each product. Available delivery options depend on the postal code. If you order multiple items with different delivery times, the entire order will be shipped when all items are in stock. We monitor all orders and will notify you via email in case of any delivery delays. If the delivery is delayed and you no longer wish to proceed with the purchase, you may in some cases cancel the purchase. However, we disclaim any compensation claims for delays.