FOR RETAILERS

COMPLAINTS & TRANSPORT DAMAGES

COMPLAINTS & TRANSPORT DAMAGES FOR RETAILERS

Here you will find information on how you as a retailer handle complaints and transport damages. Fill in the form below for correct and prompt handling.

FOR COMPLAINTS – DO AS FOLLOWS:

• Photograph the damage.
  Take pictures of the damage, the entire piece of furniture, and the product stamp. 
• Fill in the form below.
  Provide correct and detailed information and attach pictures.
• We will get back to you.
  Once we have received your report, we will respond with the next step.
  
  

FOR TRANSPORT DAMAGES – DO AS FOLLOWS:

• Inspect the goods upon delivery.
  Always examine the shipment immediately upon receipt.
• If damage is discovered – report it immediately to the driver.
  Ensure that the driver notes the damage on the consignment note, including the article number of the damaged item.
• Photograph the damage.
  Take pictures of both the packaging and the damaged product.
• Fill in the form below immediately.
  Attach pictures, the signed consignment note, and the invoice related to the delivery. Also specify the location where the transport damage was discovered. 
• We will get back to you.
  Once we have received your report, we will respond with the next step.

Note: Hidden transport damages must be reported to Rowico Home no later than 30 days after receiving the delivery.